GOT7 - 13th Mini Album [ WINTER HEPTAGON ]

🛍️ Please Read Before Purchase

All products sold on K-Playground are 100% official and licensed merchandise, sourced directly from verified distributors or artist agencies. Before purchasing, please make sure to read the notes below carefully.

📦 Product Condition

• All K-POP albums and merchandise are shipped in their original sealed condition.
• Minor scratches, dents, or creases on the outer packaging (plastic wrap, case, or box) may occur during manufacturing or international shipping and are not considered defects.
• Random components (photocards, member versions, posters, etc.) are not selectable and cannot be exchanged or refunded for personal preference.

🎥 Unboxing Video Required

Please record an unboxing video upon receiving your order. This video is required as proof for any missing, damaged, or defective items.

🎬 Tip: Start recording from the moment you open the delivery box. Show the entire unpacking process clearly, in one continuous shot. A mobile phone camera is perfectly fine.

🚚 Shipping & Delivery

• Orders are usually dispatched within 1–3 business days after payment confirmation.
• Pre-order items will be shipped after the official release date, as stated on the product page.
• If your order contains multiple items, they may be shipped together based on the latest release date.
• If your order includes both in-stock items and pre-order items, all items will be shipped together once the pre-order item becomes available. This is to avoid double shipping charges. As a result, delivery may be delayed until the pre-order item is ready to ship.

💬 Exchange & Refund Policy

• Please contact our customer service within 14 days of delivery for issues such as product defects or missing items.
• Exchanges and refunds are not available for reasons such as minor packaging flaws, random inclusions, or change of mind.
• To process a claim, you must provide both an unboxing video and photos of the product.

❤️ K-Playground Promise

At K-Playground, we put your trust first. All products are imported through official customs and shipped directly from our UK warehouse for safe and fast delivery. Enjoy your shopping with peace of mind and a happy heart ✨