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Once your order has been shipped, you’ll receive an email with your Royal Mail tracking number.
Simply click the tracking link in the email or visit Royal Mail Track & Trace to check delivery status.
You can also monitor your shipment in real time through the Shop app if you installed it during checkout.
Once your order is confirmed, it is automatically processed and cannot be changed or cancelled.
Please double-check your shipping address and product options before checkout.
We accept all major payment methods, including:
Apple Pay, Google Pay, VISA, Mastercard, PayPal and Shop Pay.
All payments are processed securely through our official payment partners.
We use Royal Mail 24 / 48-hour tracked services within the UK.
Delivery fees are automatically calculated at checkout based on distance and weight.
Orders over £100 qualify for free shipping.
In-store pickup is not available at the moment.
However, we’re currently preparing this option so you can receive your order faster.
If your order includes both in-stock items and pre-order items,
all items will be shipped together once the pre-order item is released.
This is to prevent double shipping charges.
Please note that this may result in a delayed delivery compared to ordering in-stock items alone.
Returns are accepted within 14 days of delivery for unsealed and unused items.
Please contact support@kplayground.co.uk before sending your item back.
Exchanges are available for defective or incorrect items only.
If your item is out of stock, we’ll offer a refund or store credit.
Yes! We only sell official and authentic K-Pop merchandise, sourced directly from verified distributors and labels in Korea.
Pre-order items are special imports from Korea and are shipped after the official release date.
Estimated delivery times are listed on each product page.
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In case of missing or damaged items, send the unboxing video to support@kplayground.co.uk within 3 days of delivery. It’s required for refund verification.
